Service Complaint Information
Submitting a Service Complaint
You have the right to file a complaint with Nogdawindamin Family & Community Services regarding any service you’ve sought or received. If you're unhappy with the service you received, there are several ways to address your concerns.
The agency is committed to responding to all complaints, except those related to the following:
- Complaints regarding issues that have been decided by the court.
- Complaints regarding issues that are currently before the court.
- Complaints regarding issues that are subject to another decision-making process.
Before filing a formal complaint, please consider discussing the issue directly with your worker, or their supervisor. If you're not satisfied with their response, you may choose to submit a service complaint by following the steps outlined below.
Step 1
Click here to submit your complaint in writing. Your complaint will be shared with the most appropriate person to respond.
Step 2
A supervisor or manager (who may or may not have been involved in your case) will acknowledge your complaint within 2 business days.
Step 3
We’ll reach out to arrange a time to speak with you and work toward a resolution. This may take place in person, by phone, or both. You’re welcome to bring a support person—such as your Band Representative—to the meeting. This person cannot be a legal representative. You may be asked to share details of your complaint more than once to help support the resolution process.
Step 4
If your complaint is not resolved after Steps 1–3, you may escalate it to an Internal Complaints Review Panel. To do so, please complete the form below. Please note that the panel cannot review your complaint until the completed form is received.
Once filled out, you can submit this form through any of the following methods:
- In person to your worker or their supervisor, or any other agency staff member.
- By email at @email
- By mail to:
Nogdawindamin Family & Community Services
210B Gran Street
Batchewana First Nation, ON
P6A 0C4
Other Ways to Complain
If you feel that your complaint remains unresolved after following the internal process, you can bring your complaint to a provincial table for support in addressing and resolving the issue. Depending on the nature of your complaint, you may choose to contact any one of the following organizations:
Ombudsman’s Office
You should complain to the Ombudsman's Office if you have concerns about how the agency handled your case or the fairness of the complaint process under the Child, Youth and Family Services Act, and your issue was not resolved through their internal complaint process.
Website: https://www.ombudsman.on.ca/home
Telephone: 1-800-263-1830
Email: @email
Child and Family Services Review Board
You should complain to the Child and Family Services Review Board when you believe a child or youth's rights under the Child, Youth and Family Services Act have been violated by a service provider, including decisions about services or care that you feel are unfair or inappropriate.
Website: https://tribunalsontario.ca/cfsrb/
Telephone: 1-888-777-3616
Email: @email
Information and Privacy Commissioner of Ontario
You should complain to the Information and Privacy Commissioner of Ontario if believe Nogdawindamin Family & Community Services has mishandled your personal information or denied you access to your records.
Website: https://www.ipc.on.ca/
Telephone: 1-800-387-0073
Email: @email